Rick Smith the CEO of Securus Technologies
Securus Technologies is one of the leading companies, offering technology solutions to correctional facilities all over America. The company was founded back in the year 1986 and is headquartered in Dallas, Texas. The company is involved in helping detect and deter crime and assisting officers get information to be used as evidence against criminals. They also offer inmate services to keep them more comfortable while they are behind bars. This services include access to money to purchase basic needs. Also, they offer phone and video visitation services to keep the inmates connected with their families and friends. To offer cutting-edge services, Securus is said to have invested over $600 million.
Since the year 2007, Securus has always been ranked as one of the world’s largest provider for offender technological solutions. The earned and have maintained this position by employing superior strategies to keep their clients satisfied. For Example, they recently opened a state-of-the-art call center to prevent clients from waiting too long, in line, just to talk with customer service agents. Additionally, they are known to employ people who work on their projects, instead of contracting. This way, they are able to ensure a consistency in the quality of their work. Besides, employees work harder to satisfy clients, and retain their jobs. This is unlike contractors who just want to get the job done and move to another contract.
Today, Securus Technologies serves over 1 million inmates, in 45 states of the US. They also have gotten themselves contracts from more than 2500 correctional facilities. If this is not industry leadership, I don’t know what is. Read more on Wikipedia.Org
Securus is very successful because of great leadership. Richard Smith, commonly referred to as Rick Smith is the founder, President and Chief Executive Officer of the company. He has been acting in these capacities since the year 2008. He has also been the chairman of board of directors since the year 2009.
Prior to joining Securus Technologies, Rick worked for Eschelon Telecom Inc. He worked in various capacities, always getting promoted due to his business prowess. He joined Eschelon Telecom Inc. in the year 1998 and was appointed as the Chief Financial Officer. From the year 1999, he was the Chief Operations Officer of the Company. In the year 2000, he was promoted to be the director, then president of the company. Three years down the line, he was again promoted to work as the Chief Executive Officer of the company.
Rick worked for Global Crossing, and then referred to as Frontier Corp, prior to joining Eschelon Telecom Inc. At Frontier Corp, he was the VP of financial management. He stayed with the company from the year 1992 to the year 1997. Visit LinkedIn and follow Rick’s profile.