Securus customers rave about new video visitation systems

As long as the criminal justice system has existed within the United States, there has been a debate about what the correct role of that system should be. Some maintain the proper role of the criminal justice system is to provide punishment, a means of retribution for crimes that prisoners have committed against society.


But others view the proper function of the correction system as a means of rehabilitating prisoners, so that they may one day be re-released into society. This latter view has become predominant, with most penologists, politicians and even citizens at large advocating the rehabilitation and eventual reentry of prisoners back into society, in a productive role.


One of the Technologies Securus has contributed to this effort is its video visitation technology. This novel system allows inmates face-to-face communication with their loved ones and family members while incarcerated. Through Securus’ proprietary VoIP-based technology, it has dramatically lowered costs, enabling inmates to say an almost constant contact with loved ones. Criminologists agree that this is a crucial step in the resocialization of inmates, who often fall into the pattern of only socializing with other convicted felons. Without proper communication with law-abiding citizens on the outside, most inmates will eventually become what is known in the business as institutionalized. They will essentially be unable to function outside of the structure of the prison environment.


Securus’ video visitation technology allows for nearly daily contact with law-abiding, pro-social individuals on the outside of prison. This not only gives inmates hope, through staying in contact and maintaining meaningful relationships with those who filled their lives while they were on the outside, but it also allows inmates to fulfill their basic social needs without resorting to associating with convicted, violent criminals.


It is through innovations like these that Securus Technologies is making a real difference in the nation’s penal institutions.

How Rick Smith Has Taken Securus to the Top

Richard Smith is the CEO and director of Securus Technologies. Securus is a contracting company that offers services such as inmate communication and information management systems. Smith went to the State University of New York where he earned his degree in Engineering. Smith later received a Master’s degree in engineering from the same university. Smith also holds an associate degree in Electrical Engineering from the Rochester University of Technology. Smith furthered his studies at the University of Rochester where he graduated with a Master’s in Business Administration.

Smith started his career in 1972 at Global Crossing North America where he worked for sixteen years. He served in many roles including chief information officer, controller, director of business development, and President of Midwest Operations during this time. He served as the vice president of financial management at the company from 1997 to 1998. He was appointed the chief financial officer of Eschelon Telecom in 1998. He retained the role for two years before he was promoted to President and chief operating officer. Rick Smith rose even higher up the company and took up the position of CEO and President in 2003. Smith is credited for growing Eschelon Telecom’s revenue from $30 million to nearly $400 million dollars. He also raised the company’s CAGR to 48% and its EBITDA to eighty million dollars. Smith led the company to a successful initial public offering in 2005. He worked as the CEO of the company for five years. Read more on Wikipedia.Org

Smith moved to Securus Technologies as its CEO in 2008. He was brought on to Securus because of his vast experience and successful career. He joined Securus when it was still starting out. He has turned it into a major contender in the corrections market. Smith was appointed the chairman of the board a year after he joined the company. He also serves as the director of the enterprise. His role as the CEO is to make major decisions and to oversee the operations of the business. He has fostered an innovative environment at Securus, and this is how it can release a new product or service each week. He has also aligned the company with its goal of providing safety by making it a part of its identity.

Securus has established itself as an innovative company. It has more than a hundred patents to its name. The company has served millions of inmates around the country. It counts 3,000 correctional facilities as its clients. The company’s products have been used by law enforcement to solve and prevent crimes in prisons and the community. The secure call platform of Securus is its most successful product. It has been installed in two thousand institutions. Richard is a member of the board of Integra Telecom Company.

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CEO Rick Smith Securus

Rick Smith the CEO of Securus Technologies

Securus Technologies is one of the leading companies, offering technology solutions to correctional facilities all over America. The company was founded back in the year 1986 and is headquartered in Dallas, Texas. The company is involved in helping detect and deter crime and assisting officers get information to be used as evidence against criminals. They also offer inmate services to keep them more comfortable while they are behind bars. This services include access to money to purchase basic needs. Also, they offer phone and video visitation services to keep the inmates connected with their families and friends. To offer cutting-edge services, Securus is said to have invested over $600 million.

Since the year 2007, Securus has always been ranked as one of the world’s largest provider for offender technological solutions. The earned and have maintained this position by employing superior strategies to keep their clients satisfied. For Example, they recently opened a state-of-the-art call center to prevent clients from waiting too long, in line, just to talk with customer service agents. Additionally, they are known to employ people who work on their projects, instead of contracting. This way, they are able to ensure a consistency in the quality of their work. Besides, employees work harder to satisfy clients, and retain their jobs. This is unlike contractors who just want to get the job done and move to another contract.

Today, Securus Technologies serves over 1 million inmates, in 45 states of the US. They also have gotten themselves contracts from more than 2500 correctional facilities. If this is not industry leadership, I don’t know what is. Read more on Wikipedia.Org

Securus is very successful because of great leadership. Richard Smith, commonly referred to as Rick Smith is the founder, President and Chief Executive Officer of the company. He has been acting in these capacities since the year 2008. He has also been the chairman of board of directors since the year 2009.

Prior to joining Securus Technologies, Rick worked for Eschelon Telecom Inc. He worked in various capacities, always getting promoted due to his business prowess. He joined Eschelon Telecom Inc. in the year 1998 and was appointed as the Chief Financial Officer. From the year 1999, he was the Chief Operations Officer of the Company. In the year 2000, he was promoted to be the director, then president of the company. Three years down the line, he was again promoted to work as the Chief Executive Officer of the company.

Rick worked for Global Crossing, and then referred to as Frontier Corp, prior to joining Eschelon Telecom Inc. At Frontier Corp, he was the VP of financial management. He stayed with the company from the year 1992 to the year 1997. Visit LinkedIn and follow Rick’s profile.

Happy Holidays With Securus Technologies

When Christmas comes around, everyone is in a rush to enjoy the holiday season. For many people, that means lots of celebrations with family and friends where they exchange gifts, and eat lots of great foods. Other people, like ones that are incarcerated in corrective facilities cannot take part in the holiday spirit like others can. That is why Securus Technologies decided to take it into their hands, and create the Christmas video visits for the prisoners.


The Christmas video visits give the inmates a chance to see and hear their loved ones and friends on a video. They can take part in the holiday even though they cannot be there in person. Since they can watch their children open presents, they feel better about themselves.


Securus Technologies is a company that is known all over the world for the work that they do. They are always inventing new ways to assist in preventing and solving crimes. They deal with over a million prisoners on a continual basis, and they want to make sure that everyone is protected from harm, whether or not they are a prisoner. This company takes their work very seriously, and they are coming up with new and innovative ways to prevent and solve crimes on a weekly basis. They have fantastic employees that complete their work to the highest standards. Since they all have the same mission, to make the world a better and safer place to live, they work consistently towards that goal. In the future, the company will continue to lead in their industry, and make strides in protecting the public.